FTP Accounts

The FTP Accounts page (sidebar) lets you give designers, developers and upload tools a login that can only see one folder in your home directory. They can upload and download files there without access to the rest of your account. Files they upload belong to your account.

Who can use this page

Role	What they can do
Account owner	Create, edit, disable, enable and delete FTP logins for their own account.
Sub-user	Only what the account owner granted. The read only support preset sees the list without actions.
Reseller	Read only access to FTP logins of accounts in their pool (through the API). The reseller panel has no FTP page.
Server admin	Full access across every account.
Mailbox user	No access.

Your plan can cap the number of FTP accounts. When the cap is reached, creating another login fails with "plan FTP account limit reached".

Connection details

The Connection details card shows what to enter in your FTP client:

Field	Value
Host	the server address (click the copy button next to it)
Port	usually 21
Encryption	Explicit FTPS (TLS), plain FTP allowed
Username	the full login, for example [email protected]

Use explicit FTPS (FTP over TLS) whenever your client supports it, so passwords and files are encrypted. Passive mode is required. In FileZilla, choose "Require explicit FTP over TLS" as the encryption.

Create an FTP account

1. Click New FTP account.
2. In Login, type the part before the @, for example designer. Use lowercase letters, digits, dots, dashes and underscores, starting with a letter or digit, up to 32 characters.
3. In Domain, pick one of your domains. The full login becomes [email protected]. If the list says "Add a domain first", add a domain on the Websites page.
4. Enter a Password of 8 to 72 characters.
5. In Folder (inside your home), enter the folder the login is locked to. It defaults to public_html. Leave it empty to give access to your whole home directory.
6. Optionally set Quota in MB. Leave it empty for unlimited.
7. Click Create FTP account.

Edit an FTP account

1. Open the actions menu on the login and choose Edit.
2. Change any of:
   • New password: leave empty to keep the current password. A new one must be at least 8 characters.
   • Folder: the folder the login is locked to.
   • Quota in MB: empty means unlimited.
3. Click Save.

Disable or enable a login

Open the actions menu and choose Disable login to block a login without deleting it, for example when a contractor's work is finished. Choose Enable login to let it in again. The Status column shows active, disabled, or account suspended when the whole hosting account is suspended.

Delete a login

Open the actions menu, choose Delete, and confirm. Only the login is removed: files in its folder are kept.

Logins migrated from cPanel

FTP accounts brought over from a cPanel server show migrated from cPanel under the login, and keep working with their existing passwords. If a migrated password was stored in a format the FTP server cannot use, you see "password hash format not supported by pure-ftpd": set a new password with Edit.

Common errors

Message	Cause and fix
login already exists	That login is taken. Choose another name.
invalid login; use letters, digits, dot, dash, underscore	The name contains other characters or is too long.
domain does not belong to the account	Pick a domain from your own list.
directory must be inside the account home	The folder points outside your home. Use a path such as public_html/uploads.
password must be at least 8 characters	Use a longer password.
plan FTP account limit reached	Delete an unused login or ask your host for a bigger plan.
Client times out listing folders	Turn on passive mode in your FTP client.